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How HOT880 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your sessions secure.

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What We Collect and Why

HOT880 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details, and payment method — along with session data generated when you use the platform. Payment transactions processed through bKash, Nagad, or Rocket are handled through their respective secure rails; we store only the

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reference data needed to reconcile your account, not your wallet PIN or full account credentials. Device identifiers and IP addresses are logged to detect unauthorised access and protect your account from misuse. We do not sell, rent, or trade your personal data to marketing companies. Cookies
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and similar tools track your session state and preferences — you can manage these through your browser settings. Data we hold is kept only as long as your account is active or as required by applicable law. If you close your account, we will delete or
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anonymise your personal data within a reasonable period, subject to any legal retention obligations. Availability of HOT880 services depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security and data integrity are built into how we operate — not added as an afterthought. Here is what we do in practice to keep your information safe and give you control over it.

Encrypted Account Access

All account sessions run over SSL. Your login, payment confirmations via bKash or Nagad, and account changes are transmitted over encrypted connections only.

Cookie Controls

We use session and preference cookies to keep your account state intact. You can review and adjust cookie permissions through your browser or the cookie settings panel in your account.

Data Retention Policy

We keep your account data while your account is active. Once you request deletion, personal data is removed or anonymised within a reasonable period, subject to legal obligations.

Your Access Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request deletion. Contact our support team with your registered account information to start the process.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how we handle your information, want to request a copy of your data, or need to report a concern, our support team is available to help. You can reach us through the channels below — we aim to respond to data-related requests within a few business days.

Team online

Live Chat

Start a chat from your account dashboard. Available during standard Bangladesh support hours for account and privacy queries.

Email Support

Send your data request or privacy concern to our support address. Include your registered account details so we can verify your identity.

Help Centre

Visit the Help section inside your account for step-by-step guidance on data access requests, cookie settings, and account deletion.

Common Questions About Your Privacy

Here are the questions we hear most often about how HOT880 handles personal data and what your rights are.

We collect your name, contact details, and the payment method you choose — bKash, Nagad, or Rocket. We also log session and device data to secure your account against unauthorised access.

We do not sell or rent your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with service providers bound by confidentiality obligations.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide your data within a reasonable timeframe.

Yes. Submit a deletion request through our support channels. We will remove or anonymise your personal data after your account is closed, subject to any legal retention requirements.

We store only the transaction reference needed to reconcile your account. Your wallet PIN and full payment credentials are never stored on our systems — those stay within your wallet app.

Reach out to our support team immediately via live chat or email. Data concerns are treated as priority queries and reviewed by our account security team as quickly as possible.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash Instantpay InfoAbout Us

How HOT880 Handles Your Personal Information

How We Protect and Manage Your Information

Encrypted Account Access

Cookie Controls

Data Retention Policy

Your Access Rights

Reach Us About Your Data

Live Chat

Email Support

Help Centre

Common Questions About Your Privacy

01 What personal data does HOT880 collect when I register?

02 Does HOT880 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask HOT880 to delete my account and data?

05 How does HOT880 handle payment data from bKash, Nagad, or Rocket?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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